Responsible Gaming at 7juu

Our Commitment to Responsible Gaming

At 7juu, we believe that gambling should be a form of entertainment — not a source of financial stress, relationship strain, or emotional harm. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet and Rajshahi, and we take seriously our responsibility to ensure that every person who plays on our platform does so in a safe, informed, and controlled manner.

Responsible gaming is not just a legal checkbox for us — it is a core part of how 7juu operates. Every account on the platform has access to a full suite of responsible gaming tools, available directly from account settings without needing to contact support. We also train our support team to recognise the signs of problem gambling and to offer proactive assistance where appropriate.

Your Responsible Gaming Tools

All 7juu player accounts include the following responsible gaming tools, accessible from your account settings at any time. You do not need to contact support to activate any of these — they are self-service and take effect immediately or within a short processing window:

All responsible gaming tool changes that reduce your limits or restrict your access take effect immediately. Any request to increase a limit or end a restriction early is subject to a mandatory cooling-off delay, ensuring your decision to protect yourself is respected.

How to Activate Your Responsible Gaming Tools

Activating any responsible gaming tool on 7juu takes less than two minutes. Follow these steps from any device:

1. Log in to your 7juu account using your registered mobile number and password.
2. Navigate to Account Settings from the profile menu.
3. Select "Responsible Gaming" from the settings menu.
4. Choose the tool you want to activate — deposit limit, session reminder, cooling-off, loss limit, self-exclusion, or reality check — and follow the on-screen instructions.
5. Confirm your selection. Restrictions take effect immediately; relaxations of existing limits require a 24-hour review period before taking effect.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling is no longer recreational and may be causing harm:

• Gambling with money intended for essential expenses such as rent, food, utility bills or school fees.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Feeling irritable, anxious or depressed when not gambling, or when attempting to reduce gambling activity.
• Borrowing money from family, friends or using credit to fund gambling sessions.
• Lying to family members or close friends about the amount of time or money you spend gambling.
• Neglecting work, studies, family responsibilities or personal relationships because of gambling.
• Gambling for increasingly long sessions or with increasingly large stakes to achieve the same level of excitement.

Tips for Safer Play

Even players who enjoy gambling without any issues can benefit from these habits. Building safe gambling practices from the start makes it much easier to stay in control over the long term:

• Set a strict budget before you start playing and stop when you reach it, regardless of whether you are winning or losing.
• Treat gambling purely as entertainment, not as a way to earn income or solve financial problems.
• Take regular breaks during gaming sessions. Stand up, drink water, and give yourself time to think clearly before continuing.
• Never gamble when you are emotionally distressed, tired, under the influence of alcohol, or in financial difficulty. These states impair judgement.
• Balance your time — make sure gambling does not crowd out family time, social activity, work commitments or physical health routines.

Gambling on 7juu should feel like a leisure activity you choose to engage in — not something that feels compulsive or out of your control. If it ever stops feeling that way, the tools and support described on this page are here to help you.

Protecting Minors

7juu takes the protection of minors extremely seriously. The platform is strictly for adults aged 21 and above. We require date-of-birth verification at the registration stage and may request additional identity documentation at any point during the account lifecycle. Any account found to belong to a person under 21 will be closed immediately and all balances forfeited.

If you share a device with younger family members — including children or teenagers — we strongly recommend using device-level parental controls and password-protecting your 7juu account. Do not share your login credentials with anyone. Log out of your account after every session when using a shared device.

Self-Exclusion — A Closer Look

Self-exclusion is the most powerful responsible gaming tool available on 7juu. When you request self-exclusion, your account is permanently blocked from all real-money gambling activity on the platform. You will not be able to log in, make deposits, place bets, or access any game. Any promotional communications will be stopped. Self-exclusion is actioned within 24 hours of your request and cannot be reversed by any means, including by contacting support.

Before requesting self-exclusion, please ensure that you have withdrawn any remaining balance from your account, as access to your balance will be suspended along with your account. If you are unable to withdraw before exclusion takes effect, contact support at [email protected] and we will assist you in processing the withdrawal first.

Financial Wellbeing and Gambling

Financial stress is one of the most common drivers of problem gambling. When money is tight, the temptation to try to "win your way out" of difficulty can be powerful — but gambling is not a solution to financial problems and, statistically, the outcomes make financial difficulties worse in the vast majority of cases.

7juu encourages all players to gamble only with money they can genuinely afford to lose — money that is surplus after all essential household, family and personal financial obligations have been met. If you are currently facing financial difficulty, please do not gamble. Instead, consider reaching out to friends or family, or a financial counsellor. 7juu's deposit limit tool can help you cap your spending if you are struggling to stay within a budget.

• Never use money borrowed from bKash, Nagad, Rocket or any mobile financial service to fund gambling — interest on borrowed money compounds quickly and can create a debt spiral that is very difficult to escape.
• If you find yourself increasing deposit amounts over time just to maintain the same level of excitement, this is a recognised sign of developing tolerance — one of the early indicators of problem gambling. Use the deposit limit tool to fix your spending at a safe level.
• Track your monthly gambling spend the same way you would track any other household expense. If the total surprises you, or if it represents a meaningful share of your monthly income, it is time to set stricter limits or take a break.

Getting Help — You Are Not Alone

If you feel that gambling is causing problems in your life — financially, emotionally, or in your relationships — please reach out. 7juu's support team is available seven days a week and will treat your situation with complete confidentiality and respect. There is no shame in asking for help, and doing so early makes a significant difference.