7juu Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how 7juu ("we", "us" or "our") collects, uses, stores, shares and protects personal information provided by or collected from players and visitors ("you" or "your") who access or use the 7juu platform at https://7juu.org. This Policy forms part of our Terms & Conditions and by registering on or using the 7juu platform, you confirm that you have read and understood this Policy.

7juu is committed to protecting the privacy and personal data of every player. We recognise that players in Bangladesh entrust us with sensitive personal and financial information when they register and transact on our platform. This Policy explains precisely how that information is handled, and sets out the rights available to you with respect to your personal data.

2Information We Collect

7juu collects personal data in the following categories. The table below summarises each data category, specific examples, and the primary reason we collect it:

3How We Use Your Information

7juu uses personal data only for the purposes for which it was collected, or for closely related compatible purposes. We do not use personal data in ways that are incompatible with the reason it was originally collected. The primary uses of your data are as follows:

• To create and manage your player account, including identity verification (KYC), account security, and ongoing account administration throughout your relationship with 7juu.
• To process financial transactions — including deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank and partner banks, and to process withdrawal requests in accordance with our Terms & Conditions.
• To comply with anti-money laundering (AML), know-your-customer (KYC) and other applicable legal and regulatory obligations — including retaining transaction records for the periods required by law.
• To detect, investigate and prevent fraudulent activity, account compromise, bonus abuse, multi-accounting and any other activity that breaches our Terms & Conditions or applicable law.
• To support responsible gaming — including monitoring session duration and betting patterns that may indicate problem gambling, and administering self-exclusion, deposit limit and cooling-off requests made by players.
• To communicate with you — including sending account-related notifications (login alerts, withdrawal confirmations, security OTPs), responding to support queries, and where you have opted in, sending promotional communications about 7juu offers.

7juu will never use your personal data to make automated decisions that produce legal or similarly significant effects on you without human review. If you have any concerns about how your data is being used, contact us at [email protected].

4Legal Basis for Processing

7juu processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity — processing required to perform the contract between you and 7juu (e.g. account creation, transaction processing, withdrawal fulfilment).
• Legal obligation — processing necessary to comply with applicable laws and regulations, including AML, KYC, data retention requirements, and responses to lawful requests from competent authorities.
• Legitimate interests — processing carried out in the legitimate interests of 7juu and its players, including fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your rights.
• Consent — where 7juu relies on your consent as the legal basis (for example, for sending you optional promotional communications), you may withdraw that consent at any time by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5Sharing Your Information

7juu does not sell, rent or trade your personal data. We share personal information only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

• Payment processors and financial institutions — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other partner banks — to facilitate deposits and withdrawals. These partners receive only the minimum data necessary to complete the transaction and are contractually bound to use it for no other purpose.
• Game providers — such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming and Spribe — who may receive player session identifiers necessary to deliver and log game outcomes. Game providers do not receive your full identity or financial data.
• Identity verification and KYC service providers — third-party services engaged to verify player identity documents. These providers are bound by strict confidentiality and data security obligations.
• Legal and regulatory authorities — where 7juu is required by law, court order, or regulatory direction to disclose personal data, or where 7juu reasonably believes disclosure is necessary to protect the rights, property or safety of 7juu, its players or the public.

6Payment Data and Financial Information

All financial transactions on the 7juu platform are conducted in Bangladeshi Taka (BDT). When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay or a partner bank, 7juu transmits the minimum necessary transaction data to the relevant payment processor to complete your request. This data is transmitted via SSL-encrypted channels at all times.

7juu maintains transaction records as required by applicable law and its own fraud-prevention and AML obligations. The following practices govern how 7juu handles financial data:

• 7juu does not store full mobile wallet credentials (bKash PINs, Nagad PINs) or full bank account numbers on its own servers. Only tokenised references and transaction IDs are retained.
• All payment data transmitted between your device and 7juu servers is protected by SSL encryption. 7juu's payment infrastructure undergoes regular security assessments to ensure it meets current industry standards.
• Transaction records are retained for the period required by applicable law. After that period, records are securely deleted or anonymised so they can no longer be associated with an identifiable individual.

7Cookies and Tracking Technologies

7juu uses cookies and similar tracking technologies to operate the platform, maintain your session, detect fraud, and improve your experience. A cookie is a small text file placed on your device by the 7juu platform when you visit. We use the following categories of cookies:

• Strictly necessary cookies — these are essential for the platform to function. They enable core features such as account login, session management, and security verification. You cannot opt out of these cookies while using the platform.
• Performance and analytics cookies — these collect anonymised data about how players use the platform (e.g. which pages are visited most, how long sessions last) so that 7juu can improve platform performance and the player experience. No personally identifiable information is included in analytics data.
• Fraud detection cookies — these help 7juu identify unusual session patterns, multiple accounts from the same device, and other indicators of fraudulent or prohibited activity. These cookies are strictly necessary for platform security purposes.

You can manage cookie preferences through your device browser settings. Please note that disabling certain cookies may affect the functionality of the 7juu platform, and in particular may prevent you from logging in or completing transactions. 7juu does not use third-party advertising cookies or tracking pixels from ad networks.

8Data Retention

7juu retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The retention period varies depending on the type of data and the reason it was collected. As a general guide:

Account data is retained for the duration of your active account relationship with 7juu. If you request account closure, 7juu will retain sufficient information to comply with its legal obligations (including AML and KYC requirements) and to resolve any outstanding disputes, after which the data will be securely deleted or anonymised. Transaction records are retained for the period required by applicable financial and anti-money laundering legislation. Usage and technical data is retained for a shorter operational period unless required longer for security or fraud investigation purposes.

9Data Security

7juu implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. Our key security measures include:

• SSL/TLS encryption for all data in transit between your device and 7juu servers, ensuring that login credentials, session tokens and payment data cannot be intercepted by third parties.
• Access controls — only authorised 7juu personnel with a legitimate business need may access personal player data, and only to the extent necessary for their specific role. All access is logged and regularly audited.
• Encryption of sensitive data at rest — personally identifiable information and financial records stored in 7juu databases are encrypted at the storage layer, so that a database breach does not directly expose readable personal data.
• Regular security reviews and penetration testing to identify and remediate vulnerabilities in the 7juu platform before they can be exploited.

Despite these measures, no internet-based system can be guaranteed to be 100% secure. 7juu will notify affected players promptly if a data breach occurs that is likely to result in a high risk to their rights and freedoms, in accordance with applicable law. If you suspect your account has been compromised, contact us immediately at [email protected].

10Your Data Rights

You have the following rights with respect to the personal data that 7juu holds about you. To exercise any of these rights, contact us at [email protected] with your registered mobile number and a description of your request. 7juu will respond within a reasonable time and in any event within 30 days of receiving a verifiable request:

• Right of access — you may request a copy of the personal data 7juu holds about you, along with information about how it is being used.
• Right of rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right of erasure — you may request that 7juu delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to 7juu's legal retention obligations.
• Right to restriction of processing — you may request that 7juu restricts the processing of your personal data in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to data portability — where 7juu processes your data by automated means on the basis of your consent or a contract, you may request a copy of your data in a structured, commonly-used, machine-readable format.

7juu will not discriminate against you for exercising any of the above rights. We may ask you to verify your identity before processing a data rights request to protect against unauthorised requests. If you are not satisfied with 7juu's response to your data rights request, you may have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

11Responsible Gaming and Your Data

7juu uses certain categories of usage data — including session duration, betting frequency, wager amounts, and game selection patterns — specifically to support responsible gaming. This data is used to identify player behaviour that may indicate problem gambling, and to trigger intervention measures such as personalised alerts, account review, or proactive outreach from the 7juu support team. This use of data is in the legitimate interests of both 7juu and its players and forms part of our commitment to player welfare.

If you request self-exclusion, a cooling-off period, or a deposit limit through your 7juu account settings, 7juu will use your data to enforce that restriction across all access points to your account, including any future login attempts from new devices. Data related to responsible gaming interventions is retained for a reasonable period to ensure continuity of protection, even if you subsequently request account closure. For more information, visit the Responsible Gaming page.

12Protection of Minors

7juu does not knowingly collect personal data from any person under the age of 21. The 7juu platform is strictly for adults aged 21 and above. If you are a parent or guardian and you believe that a minor has registered on 7juu or provided personal data to 7juu without your consent, please contact us immediately at [email protected]. 7juu will take prompt steps to delete the minor's account and all associated personal data upon receiving a verified notification.

13Changes to This Policy

7juu reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the effective date shown at the top of this page and, where practicable, notify registered players via their registered contact details or via an in-platform notification. The current version of this Policy is always available on this page.

Your continued use of the 7juu platform after a revised Privacy Policy has been published constitutes your acceptance of the updated Policy. If you do not agree with any changes, you must stop using the platform and may request closure of your account by contacting [email protected].

14Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to how 7juu handles your personal data, please contact our support team. All data-related correspondence should be sent to the email address below. Please include your registered mobile number and a clear description of your query so we can respond efficiently.